Nicole Michaels, Author at Insurance Thought Leadership



Nicole Michaels

Nicole Michaels

Nicole Michaels is a principal with EY’s financial service organization and the operational excellence and performance improvement leader for insurance in the Americas.

Michaels has more than 20 years of experience in a variety of operating model and implementation roles, with extensive experience in property and casualty and general insurance claims.

She has led successful assessments and deliveries at large and medium-sized carriers based in 12 countries, including a successful single platform delivery at a client spanning more than 20 countries.

Recent Articles by Nicole Michaels

6 Megatrends Shaping Life Insurance

Senior executives in few, if any, industries think in longer or broader time horizons than those in life insurance. But, thanks to persistent low interest rates, shifting demographics, technology-driven disruption and regulatory shifts and the current global pandemic, life insurance leaders have adopted a more urgent and near-term perspective. While insurers face considerable risk if […]

3 Keys for Building Women Leaders

As the insurance industry continues to evolve in response to disruption, it’s imperative that insurers embrace innovation to achieve growth and market leadership. The capacity to innovate drives the business models of tomorrow, as well as the investor perceptions of today. Already, ratings agency AM Best has announced plans to score and assess carriers based […]

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