Mark Lusted, Author at Insurance Thought Leadership



Mark Lusted

Mark Lusted

Mark Lusted is managing director of Dock9, a financial experience design agency based in London. Dock9 has worked with insurance clients for more than eight years designing, building and integrating online insurance experiences for companies such as Protect Your Bubble, Tradex, W.R. Berkley, Ageas and Clegg Gifford. These include “buy online” products for personal and commercial lines.

Lusted was included in the BIMA list of the top 100 most influential people in U.K. digital in 2015 (the BIMA Hot 100).

Recent Articles by Mark Lusted

Why Are Insurance Websites So Bad?

While large aggregator sites and a few notable direct insurers are trailblazing ahead, on the whole the insurance industry is lagging behind other industries in user experience (UX). Why? Dock9 hosted a roundtable earlier this year with experts in the insurance space to find out. Even though many attendees wanted to change aspects of their […]

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