Marie Carr has 20 years of experience in financial services. While her management consulting experience spans healthcare, real estate and the public sector, her primary focus is in insurance (group, P&C and life). Carr uses her expertise in business strategy development, validation and implementation, business and operating model design, executive alignment and strategic marketing to help Fortune 500 companies design complex strategies that transform the way they do business.
She also works with senior leadership teams to optimize decision-making and to accelerate the execution of strategies and improve their probability of success.
Prior to joining PwC’s Diamond Advisory Services, she worked in a variety of financial services disciplines, including insurance, mergers and acquisitions and institutional money management.
Ecosystems have been growing in scale and importance in recent years, but the pandemic has greatly accelerated their evolution. Customers rapidly turned to remote engagement, bolstering their expectations of 24/7 service and easy interactions. Insurers’ legacy limitations now look increasingly out of step with contemporary buying behavior and distribution. Rather than taking several years to […]
Several years ago, property and casualty insurance executives were looking over their shoulders anxiously at a growing number of internet startups. Who were these scruffy people wearing black turtlenecks? Could they really “disintermediate” legacy providers that had been around for a century or more? Since then, we’ve all evolved. By now, most brands know they have inherent […]
The relentless pace of the digital age continues to change insurers’ strategies. However, for more than a decade, two constants have been the need: 1) for a customer-oriented mindset and 2) for adapting quickly to an increasingly fast-paced world. As carriers have tried to come to grips with new ways of doing business, one of […]
Small commercial remains a fundamentally attractive sub-segment of commercial insurance. It is intrinsically a large and underserved market; while many small businesses are confident about their business needs, they are often unknowingly underinsured. For example, according to our recent global survey of small business owners, nearly two-thirds of U.S. small businesses do not have business […]
Group insurance is an approximately $65 billion market. While growth has been consistent but moderate at 3.5% to 4% per year over the last six years, changes in the employee-employer dynamic are reshaping group benefit needs and making investments and growth prospects in the sector more attractive. Carriers’ initial response has been to drive profitable […]
Insurance is the industry most affected by disruptive change, according to the percentage of CEOs who are extremely concerned about the threats to their growth prospects from the speed of technological change, changing customer behavior and competition from new market entrants. Insurers know they need to innovate to remain competitive. In fact, 67% of insurance […]
Just a decade ago, “insurance” and “innovation” seemed mutually exclusive. Insurance products and the business overall hadn’t changed much over the previous century and the likelihood of insurers – which, by their very nature, are risk-averse – changing anytime soon seemed unlikely to many both inside and outside the industry. However, over the past decade, […]
The group insurance market shows real promise, but most carriers are still trying to determine the best path forward. Moving from being in a quiet sector to the front lines of new ways of doing business has shaken the industry and confronted it with challenges – and opportunities – that many could not have foreseen […]