Libby Evans is a highly motivated insurance professional. She is a strategic thinker with strong organizational skills and a proven ability to manage high-impact projects effectively and efficiently. She has an ability to interact with all levels in the company, using influence management skills to motivate cross-functional departments to accomplish strategic goals of profitability and efficiency.
Experience & Accomplishments
Claims training consultant
Published article “The Immigration Gamble” in February issue of Claim Litigation Alliance Magazine, Claims Management.
Provides national account contract claim services for leading third-party claims administrator. Currently licensed in fifteen states for personal and commercial casualty lines.
ACCC Insurance Company
Jan 2010-April 2014
Manager learning & development
Provided leadership direction to company-wide learning and development initiatives in a cross-functional capacity with claims operations, underwriting operations, and marketing in a fast-growing niche market environment. Responsibilities and accomplishments included:
Provided leadership on collaborative projects with legal, marketing, claims and policy administration departments to design, develop, and deliver policy training programs for company’s niche, non-standard policy forms. Responsible for roll-out of programs to all Texas employees as well as agents. Training addressed new policy forms coverage analysis and interpretation, laws affecting company’s customer target market, and communicating company’s business philosophy and underwriting guidelines. Recognized as non-standard auto policy expert.
Provided leadership in business process analysis and improvement in auto underwriting operations, including updating staffing models, evaluating efficiencies, underwriting effectiveness, driving superior customer service– all contributing to company’s strategic goals.
Provided leadership for employee professional self-development. Specifically, mentored, coached and motivated 4 employees to achieve the AIC designation under my leadership. Approved as CPCU on-site testing manager and by Texas Dept. of Insurance as a CE provider. Designed and delivered CE programs.
Implemented expense-reduction program to control company expense of providing employee continuing education by negotiating and monitoring vendor contract. Brought the company into first-time compliance with state continuing education requirements by developing, publishing and tracking compliance.
Gab Robins, North America, INC.
Liability product line manager
Provided leadership to execute high-quality cost-effective liability claims business strategy, claims policies, and exceptional customer service for the liability product lines for a major third-party administrator for insurance company and self-insured clients.
Provided direction and technical guidance to field operations. Traveled extensively with the quality and performance team conducting on-site quality audits to assess claim performance and compliance with customer SAC. Provided leadership in implementing management action plans to address audit deficiencies, and providing training needed to improve performance.
Subject matter expert with demonstrated expertise in coverage interpretation of Commercial General Liability (CGL) policy coverage—insuring agreements, exclusions, conditions, additional insureds, and endorsements, including products, premises and operations coverage, contractual liability issues, investigation, evaluation/reserving, litigation, negotiation and disposition of GL claims.
Co-authored and implemented on-line data base casualty claim technical manual. Liaison with the law department involving sensitive issues with field operations
SIU vendor relationship manager
Sole leadership accountability for SIU vendor relationship. Responsible for the successful turn-a-round in profitability, efficiency and expense reduction in this profit center. Initiated and motivated an inter-departmental task force consisting of IT, finance, and operations to redesign business process improvements in workflow, accounting, and field training resulting in a dramatic improvement in financial results in a 6 month period.
Senior casualty design/developer/instructor
Designed, developed and delivered comprehensive range of casualty claim insurance training to employees and customers in both onsite and online virtual classroom, including three-day Commercial General Liability (CGL) seminar, products, construction liability coverage issues, investigation, evaluation/reserving, negotiation, advanced law courses on litigation, legal damages and evidence law
Co-developed and presented two seminars for the two largest Chinese insurers – People’s Insurance Company of China, and the China Pacific Property Insurance Company. Objective of these Chinese executive delegations to the U.S. was to learn the U.S. legal system, the U.S. products coverage form, and learn U.S. claims/legal environment.
Senior casualty adjuster
Accountable for handling and supervision of caseload of 150-200 casualty claims for insurance company and self-insured clients. Claims included personal and commercial auto liability claims, premises, all types of GL claims including premises, products and operations claims, including litigated claims.
Mishoe Insurance Agency
Paul S Gilbride Insurance Agency
Sept 1990-August 1993
Responsible for new business and customer service agency issues. Acted as agency claim liaison with insurance companies to monitor independent agency loss activity.
Crum and Forster Personal Insurance
April 1984-Nov 1987
Regional casualty manager
Managed claim performance and revenue production for the fourteen northeast states for this newly established personal lines insurance company formed by the Crum & Forster Group.
Aetna Casualty & Surety Insurance Company
Aug 1976-April 1984
Managed performance and revenue production for a three-unit casualty operation for Mid-Atlantic Region in Philadelphia, PA.
Positions held leading to this managerial position included auto supervisor, workers’ compensation supervisor, training/recruiting supervisor and position of casualty adjuster.
Chartered Property and Casualty Underwriter (CPCU)
Senior Claims Law Associate (SCLA)
Associate in Claims (AIC)