John Cusano, Author at Insurance Thought Leadership



John Cusano

John Cusano

John Cusano is Accenture’s senior managing director of global insurance. He is responsible for setting the industry group’s overall vision, strategy, investment priorities and client relationships. Mr. Cusano joined Accenture in 1988 and has held a number of leadership roles in Accenture’s insurance industry practice. He led Accenture’s North America insurance client service group and, prior to that, Accenture’s Insurance Software Solution Group. Mr. Cusano has overseen a number of large client relationships and the execution of projects ranging from strategic consulting to multi-year global programs to transform company operations.

Recent Articles by John Cusano

3 Insurtech Firms Take a Star Turn

Three smart insurtech firms were among a select group of startups showcasing their innovations to financial services executives, investors and journalists in New York. I’m an executive sponsor at the lab, which was founded by Accenture together with the Partnership Fund for New York City. Since the facility opened in 2010, the surge in the […]

AI Offers Big Step Up in Underwriting

There’s been plenty of discussion in all sorts of forums about how artificial intelligence (AI) could undermine jobs in many big industries. AI can certainly improve efficiency and productivity. The big benefit of this technology, however, is its ability to enhance the performance of workers. AI has huge potential to assist workers in all facets […]

Insurers Grappling With New Risks

Warren Buffett’s caution about underwriting cyber-insurance put the spotlight on one of the big challenges facing carriers today – how to address a slew of new insurance risks. The Oracle of Omaha told shareholders at the Berkshire Hathaway annual meeting that he didn’t want the group’s insurance business to pioneer cyber-cover because the risks were largely unknown […]

How to Embrace Insurtech Culture

This is the fourth in a four-part series. The first three are: Investment in Insurtech Continues to Surge, Insurtech Presents Major Opportunities and Key Insurtech Trends to Watch. In this series, I’ve been discussing the continued global rise in insurtech investment and innovation and the potential benefits to both traditional insurers and insurtech startups. I’ve […]

Key Insurtech Trends to Watch

This is the third in a four-part series. The two first parts can be found here and here. It’s well established that insurers understand the need to innovate. Accenture’s Technology Vision for Insurance 2017 revealed that “86% believe they must innovate at an increasingly rapid pace simply to retain a competitive edge,” and a full “94% of […]

Insurtech Presents Major Opportunities

This is the second part of a four-part series. The first part was “Investment in Insurtech Continues to Surge.”  Rather than viewing emerging insurtechs as threats, insurers are increasingly seeing economic opportunity with exciting startups. Strategic partnering with new players can yield benefits and challenges for traditional insurers. Accenture’s recent report, The Rise of Insurtech, offers […]

Investment in Insurtech Continues to Surge

There is a growing recognition among insurers that insurtech represents more of an opportunity than a threat and that insurers should seek to collaborate closely with this latest breed of technology-fueled startups. In this series, I’ll discuss the key findings of our Rise of Insurtech report and outline pathways to partnership between traditional insurers and emerging startups. […]

How to Adapt to Driverless Cars

There is little doubt that the widespread adoption of autonomous vehicles will have a huge impact on the automobile insurance industry. Research and computer modeling conducted by Accenture in collaboration with the Stevens Institute of Technology indicates that as many as 23 million fully autonomous vehicles will be traveling U.S. highways by 2035 (out of about 250 […]

New Challenges as Startups Consolidate

U.S. startup founders expect mergers and acquisitions among emerging tech firms to climb in 2017. Greater consolidation among fintech firms will present new challenges to major insurers. Compete, collaborate, consolidate. Innovative tech startups muscled their way into the financial services industry a few years ago as aggressive competitors to long-established corporations. During the past year […]

InsurTech Start-Ups: Friends or Foes?

This is the second of two parts. The first was, “The InsurTech Boom Is Reshaping the Market.” What is your strategy to respond to Insurtech? Yes, InsurTech start-ups may be rivals and disruptors….but savvy insurers are starting to recognize that InsurTech start-ups can also be partners. The benefits of InsurTech collaboration are substantial. While some […]

InsurTech Boom Is Reshaping Market

Investment in insurance technology, InsurTech, is climbing fast. It’s going to have a big impact on insurance providers around the world. What is your strategy to stay abreast of the new opportunities and threats posed by InsurTech? Global investment in financial technology, FinTech, continues to soar, and insurance is emerging as its next big target […]

Stretching the Bounds of Digital Insurance

Last year, we began to see industry leaders respond positively to disruption and start to reimagine their businesses for the digital insurance era. We predicted that insurance’s “Digital Transformers,” many with deep resources, huge scale and process discipline, were about to rewrite much of the digital playbook. They would use technology not just to improve their internal […]

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