Heidi Craun

Heidi Craun

A recognized voice in customer experience, Heidi Craun believes that the world is a better place when businesses connect with customers in meaningful, mutually beneficial ways.

Her experience in technology spans more than a decade, during which she’s worked in, led and scaled customer-focused teams at companies like Expedia, Uber, Duo Security, Arbor Networks, FarmLogs, venture capital firm HPA and now Clearcover.

Craun is involved in the ElevateCX and support-driven communities, and she is the co-founder and president of Intermitten, a non-profit focused on connecting, nurturing and highlighting diverse change makers who want to help their organizations and communities.

Recent Articles by Heidi Craun

How CX, Product Teams Must Sync Up

Any consumer-serving organization knows how important both its customer experience (CX) and product development teams are. What the organization must also remember is how important the synergy between the two is. There are many departments that keep an organization running smoothly, but two that must be in sync are your customer experience (CX) and product […]

Connect With Heidi Craun

  • Innovation & Technology
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