Graham Ripley, Author at Insurance Thought Leadership



Graham Ripley

Graham Ripley

Graham Ripley is a fellow of the Chartered Insurance Institute and holds an MBA (Oxford), with an honors diploma in O&M. He was systems and computer services manager for Endsleigh Insurance Services for 16 years, and for a similar period became the head of mortgage services and insurance at Cheltenham & Gloucester. Throughout this time, he has been closely involved with the creation and administration of products and post-sales service delivery to consumers. Ripley currently chairs the board of Gloucestershire College and is chair of the advisory board at Vesuvio Intelligent Service.

Recent Articles by Graham Ripley

Customer Perception Is Your Reality!

The quote in the headline — “The customer’s perception is your reality” — is from the renowned business trainer Kate Zabriskie, and I hope you agree it is absolutely true. No matter how excellent you think you are, or your company is, at service delivery, your future success as an enterprise depends principally upon how […]

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