Fara Haron is the CEO North America, Ireland and Southeast Asia and EVP Global Clients at Majorel.
She leads a rapidly growing team of customer service professionals helping companies with their global customer service strategy, providing top-notch customer engagement to some of the world’s largest and most respected brands.
Confronted with a new, remote working world, customer service programs have undergone enormous transformations to processes and tools. At the same time, the programs have handled huge increases in customer inquiries, which as of June 2020 are up an average of 48% across business sectors. For the insurance industry, in particular, meeting increased customer demands […]
Nearly 60% of insurance executives rank a differentiated customer service experience as having the highest impact on successful competition. For many years, customer demands, the effects of digitizing customer relationships and the creation of a successful customer journey have been the focus when it comes to customer service in the insurance business. But inquiries in […]