Debbie Ivie, CPCU, AIM, NcIA, is learning experiences manager of NetVU, the Network of Vertafore Users. She’s a ruthlessly optimistic insurance educator who believes in empowering people to create change that works for them and their clients.
Independent insurance agencies (along with carriers, brokers and other insurance firms) are going through digital transformations. They’re moving from (or trying to move from) a paper-based, process-focused insurance experience to a technology-driven, customer-facing insurance experience. We know the reasons: Demands by customers for a digital insurance experience. Agency need for greater ease of doing business. […]