Dean Harring, Author at Insurance Thought Leadership



Dean Harring

Dean Harring

Dean K. Harring retired in February 2013 as the executive vice president and chief claims officer at QBE North America in New York. He has more than 40 years experience as a claims senior executive with companies such as Liberty Mutual, Commercial Union, Providence Washington, Zurich North America, GAB Robins and CNA.

Mr. Harring is a graduate of Bowdoin College and has completed management training at the Kellogg School of Northwestern University and advanced management training at the Wharton School of the University of Pennsylvania. He earned his chartered property and casualty underwriter (CPCU) designation in 1980 and his certified insurance counselor (CIC) designation in 1992. He has served as a board member of the National Insurance Crime Bureau, the American Insurance Association Claim Administration committee, Big Brothers and Big Sisters of Maryland, the Community Law Center and Arbitration Forums. He is also a former member of the Claims and Litigation Management Alliance (CLM) executive board, and he received the CLM Lifetime Achievement Award in 2013.

Mr. Harring serves on the faculty of the National Alliance for Insurance Education and Research, in the certified risk manager and certified insurance counselor programs. He is also an adjunct faculty member at Anne Arundel Community College in the School of Continuing and Professional Studies. He currently serves as an adviser for CLM Advisors, and he writes regularly on topics related to claims operations, litigation management, leadership and performance. He is the author of the Claims Matters blog.

Recent Articles by Dean Harring

The Keys to Forming Effective Teams

America loves teams and team players, even outside of sports. What’s not to love? Team players are selfless—they set aside their personal goals and focus their talents on coordinating efforts with their fellow team members to achieve a common goal. Teams personify cooperation and collaboration and synergistic effort. And, of course, we’ve all been taught that […]

2 Heads Are Better Than 1, Right?

Everybody knows that two heads are better than one. We’ve known it since kindergarten, where we were taught that cooperation, collaboration and teamwork are not just socially desirable behaviors-they also help produce better decisions. And while we all know that two or more people working together are more likely to solve a problem or identify […]

Rethinking the Claims Value Chain

As a claims advisor, I specialize in helping to optimize property casualty claims management operations, so I spend a lot of time thinking about claims business processes, activities, dependencies and the value chains that are commonly used to structure and refine them. Lately, I have been focusing on the claims management supply chain — the […]

Digital Disruption: Coming to P&C Soon?

My wife is a project manager who is responsible for business operations at our local high school. She hired some people this summer to process and distribute new textbooks within the school, but they hadn’t finished the job and school was about to open, so she needed someone to come in at the last minute […]

The Many Dangers of ‘Invisible Men’

I was wandering around my yard after dinner the other night, half-heartedly taking inventory of the garden chores I had been dodging, when I noticed some kids playing kickball across the street. There were six of them, three per team, and they were pretty good kickers, so they were doing a lot of base running. […]

The Consultants Are Here to See You…

If you are running an insurance claims operation, and your boss or the board brings in outside consulting experts to evaluate it, chances are you have a problem. Not just the problem the consultants are being called in to examine but a pricklier, more personal problem–a perception problem. Someone with some clout in your organization […]

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