Damiano Pietroni is a consulting manager with a focus on insurance and a student in the executive MBA program at the University of Oxford.
Pietroni’s professional experience encompasses delivery management/leadership and solution architecture on large-scale technology transformation programs. Prior to joining his current firm, he worked as technology project manager for a large general insurers, where he delivered projects across commercial lines, claims and infrastructure.
Pietroni is co-author of the InsurTECH book, where he wrote about the long-term feasibility of the insurance peer-to-peer business model.
Progressing from a legacy application architecture constraining organizational strategy to a cutting-edge, digital-first application architecture driving organizational strategy is a goal for many insurers. To best achieve the transition, several steps are advisable. This article proposes a framework categorizing these steps into three distinct phases: fixing the core, organizing the data and extending the architecture. […]
Insurers can leverage chatbots to improve a number of customer journeys, including operational processes such as claims first notification of loss, and processes related to the purchasing of insurance products, such as quote and buy. This article covers recommendations related to the latter, specifically focusing on best practices in integrating chatbots with insurance policy-handling applications. […]
Choosing the right insurance policy handling application may unlock significant value, but choosing the wrong one may impose a strategic constraint lasting years. As such, it is good practice to take the decision on what application to progress in a structured manner. This article proposes a series of elements to consider. Policy Only vs. Integrated: […]
Insurance policy data migration, namely the process by which insurance policies are transferred from one or more source systems to one or more target systems, can be of strategic importance to insurers undergoing core policy system transformation for a number of reasons: When a legacy policy system is replaced with a net new policy platform, […]