Blake Morgan is a customer experience futurist. Her first book is “More is More: How the Best Companies Work Harder and Go Farther to Create Knock Your Socks Off Customer Experiences.” Morgan is adjunct faculty at the Rutgers MBA program.
She is a contributor to Forbes and the Harvard Business Review. Morgan is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She’s worked with Intel, Verizon Wireless and many more companies.
Imagine having an expert mentor at your fingertips at all times. Someone who could answer questions, provide advice and move you in the right direction. For customer experience representatives at Allstate, that dream is a reality with Amelia, an AI-powered cognitive agent trained in the language of insurance. It’s just one way the company is using AI […]
The idea of risk-sharing began 5,000 years ago when Chinese merchants combined their cargo on multiple ships. Now, this dinosaur industry is being pushed into the modern era with the help of the Internet of Things (IOT). This technology has the power to transform insurance, but it comes with its own challenges. The traditional insurance […]
If you’re like most people, calling an insurance company isn’t among your favorite activities. That’s because the insurance industry is one of the least innovative areas for customer experience. Customers typically come away from their interactions dissatisfied. However, things are definitely changing, and artificial intelligence is playing a large role. The fast-growing technology has the […]