Bernhard Klein Wassink serves as the EY global customer and growth leader for insurance. He assists clients in developing growth strategies, increasing distribution effectiveness, improving customer experience and embedding digital strategies for growth.
In addition to his leadership responsibilities, he personally leads engagements with the organization’s top insurance and retirement clients.
Prior to this, he was the chief marketing officer for a $100 billion division of an American multinational conglomerate and oversaw initiatives across the Americas, Europe and Asia, involving over 1,500 professionals.
Klein Wassink holds an MBA from the Wharton School of the University of Pennsylvania and an MscBA from Rotterdam School of Management.
In brief The EY 2021 Global Insurance Consumer Survey explored the financial anxiety caused by COVID-19, how consumers plan to respond and the protections they want now. The pandemic’s powerful financial and psychological effects were felt most intensely by younger consumers and in emerging markets. Given increased consumer interest, there is huge opportunity for insurers […]
EY’s Global Insurance Consumer Survey reveals how insurers can support the needs of those affected by the COVID-19 pandemic. In brief Insurers must evolve to meet changing consumer behaviors and priorities caused by the pandemic. The greatest opportunity for insurers lies with those most financially affected. Pervasive and contentious social issues call for insurers to […]
The macroeconomic news has been largely positive for several years running, especially in the U.S. Record-low unemployment. Recent wage growth. Nearly a decade of steady — if slow — growth. So why do so many people feel uncertain about their financial lives? Why financial stress matters: the link to physical and mental health Financial stress […]