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Ben Rafferty

Ben Rafferty

Ben Rafferty has more than 15 years of experience of delivering speech recognition, IVR and contact center automation on CPE and hosted platforms. At Semafone, Rafferty is responsible for the smooth deployment of solutions into hosted environments and for the overall management of Semafone’s hosted offering.

Starting as an engineer and working up through a variety of roles, Rafferty’s career includes the successful delivery of programs for a wide variety of organizations, including large multi-national corporations, such as SAP, Deloitte, Interflora and Odeon, as well as local and central government, Parliament, the NHS and all “Blue Light” services in the UK and Europe.

Recent Articles by Ben Rafferty

Insurers’ Call Centers: a Cyber Weakness?

Two years ago, the New York State Department of Financial Services (DFS) released a report on cybersecurity in the insurance sector after surveying 43 insurers with more than $3.1 trillion in assets. The report revealed that 35% of these companies experienced between one and five data breaches within the previous three years. This statistic represents only […]

Connect With Ben Rafferty

  • Cyber
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