Angela Abbott has spent 20 years in the billing and payments industry and has dedicated more than half of that time to the insurance market. After being selected as a national volunteer for the Insurance Accounting & Systems Association (IASA), Abbott was named volunteer of the year in 2010 and has served as the chair of recruitment and placement for new volunteers for the last three years. She’s worked with a variety of carriers and insurtech software providers covering property and casualty, workers comp and life insurance.
In her current role as director of alliances at Invoice Cloud, Abbott continues to work directly with carriers and providers to ensure successful integrations of Invoice Cloud’s cutting-edge electronic bill presentment and payment solution.
As the largest generation in North America, millennials are a critical demographic for insurance carriers. Not only because this is a group with significant purchasing power, but also because their expectations around customer service and customer experience are changing the way many carriers operate. Millennial policyholders expect exemplary customer experiences and want digital ways to […]
In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization only has so many opportunities to connect with insureds, which means one negative experience could result in policy cancellations or customer churn. It’s imperative for insurance organizations to evaluate the one, universal touchpoint every policyholder must engage […]