Anand R is a senior business strategist for Lucep, an omnichannel customer engagement and lead distribution platform that serves enterprise Fortune 500 companies and SMBs in the financial services industry.
He has over 10 years of experience as a business and content strategist for enhancing reach across digital platforms.
Success in any industry, relative to your competition, depends hugely on the customer experience you provide. How good is the insurance industry at providing a good customer experience? The numbers aren’t encouraging. The latest EY Global Consumer Insurance Survey found: 14% – Consumers who are satisfied with communication received from insurers; 44% – Consumers who […]