Amir Farid, Author at Insurance Thought Leadership

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Amir Farid

Amir Farid

Amir Farid is chief operating officer and chief transformation officer for commercial lines at Westfield. A leading property-casualty carrier founded in 1848, Westfield provides personal insurance in 10 states, commercial insurance in 21 states and surety products in all 50 states.

Recent Articles by Amir Farid

6 Ways to Transform Customer Experience

Technology is changing the way we think about the distribution of insurance — from adoption of digital technologies to integrated ecosystems and from intelligent automation to artificial intelligence. The rise of insurtechs and the acceleration of digitization have forced carriers and agents to reexamine each step of the customer journey and all interactions associated with […]

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