Alan Royal

Alan Royal

Alan Royal has over 10 years of experience in Fortune 500 C-level IT leadership roles at top financial services and life insurance companies. He also has 6 years of experience as Associate Partner, Principal Consultant for 2 top global consulting firms and is a recognized thought leader in the enablement of differentiated behavior-based digital consumer experience.

Royal has expertise in areas including: IT/Operation Procedures & Business Strategies, Large-Scale System Development/Implementations, Policy Administration Systems, Data Conversions of Legacy Systems, Data Warehouse, IT/Operations Integrations, Back Office Operations/Automation, Management Across Borders, Custom CRM Implementations, Customer Asset Retention Solutions, Captive & Non-Captive Agency Systems

Recent Articles by Alan Royal

A Management Guide to Omni-Channel

An omni-channel experience leverages customer behaviors across all relevant sales and distribution channels and provides the basis for a consistent, personalized transaction interaction. Where there is a multi-step transactional experience (completed over time), each relevant channel should recognize the customer’s current process point in the overall transaction fulfillment process, such that customers are able to […]

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