Lisa Deatherage, Author at Insurance Thought Leadership



Lisa Deatherage

Lisa Deatherage

Lisa Deatherage is the Chief Operations Officer of CertFocus. Lisa joined Surety2000 in June of 2000 as Regional Manager and quickly became Vice President of Operations. Since joining the organization, she has worked to introduce the electronic surety process to the industry by working closely with government agencies and the insurance industry to develop standards for acceptance. Her strong customer service background and over 14 years of insurance experience have directly contributed to the success of Surety2000 and the increasing acceptance of the process.

In 2005, Lisa worked directly with programmers to develop the CertFocus system. Upon completion of the initial design she worked closely with clients to evaluate the program and make necessary changes to the original design. In 2008, she successfully launched the upgraded product and has worked closely with clients to ensure success and understanding of the product. In her current role as Chief Operations Officer of CertFocus, Lisa has complete responsibility for customer service, quality assurance, data processing, training and product development.

Lisa is a graduate of the University of Phoenix with a BSBM in Business Management and a BSM in Marketing, and she is often a guest speaker on topics related to the Surety industry and Certificate management issues.


Recent Articles by Lisa Deatherage

Increasing COI Compliance

There is mounting evidence that third-party providers of certificate-of-insurance management services can go well beyond the rote skill of tracking certificates and can improve COI compliance. That is an important issue for many companies given that, nationally, seven out of 10 COIs have been shown to be noncompliant, opening up companies to all kinds of exposure to […]

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