Judy Adlam is president and CEO of LWP Claims Solutions, an organization that leverages a culture of teamwork and excellence to consistently deliver results that are far superior to industry standards.
Judy joined LWP Claims Solutions in 1998 following a 22-year career at Fireman’s Fund, where she held a progression of technical and executive positions in claims, human resources and training. In her role as vice president, worker’s compensation claims, she was responsible for nationwide claims handling strategy and quality.
In her current capacity as president and CEO of LWP, she has created an organization that leverages a culture of teamwork and excellence to consistently deliver results that are far superior to industry standards.
She is a chartered property casualty underwriter (CPCU) and a senior claims law associate (AEI). She earned BA degrees in both psychology and sociology at California State University at Northridge and currently serves as chairman of the Insurance Education Association (IEA).
Several recent articles and publications have highlighted the challenges we continue to face in California workers’ compensation. Following the “state of the state” report in August by the Workers Compensation Insurance Rating Bureau (WCIRB), Mark Walls noted in an article that the challenges in California continue to mount as California now accounts for 25% of […]
There are some common sense approaches to Utilization Review that can minimize the unintended consequences, and make your program both effective, and efficient. Suggestions include: Tighten protocols to allow Adjusters to approve standard diagnostic tests and treatments. Allow early physical therapy treatments to ensure that injured workers get started on treatment immediately and have the […]
Can there be too much of a good thing? The answer here is a definite “yes.” While Utilization Review can be used to ensure that medical treatment for injured workers is based on evidence-based protocols, it definitely comes at a cost — sometimes a very high cost. Too much Utilization Review can have several unintended […]
A few months ago, my husband began experiencing back pain. First it was nagging, then moderate, and within a couple of days it had reached an intolerable level. I was shocked to see this stoic man with a “mind over matter” approach to his health succumb to such pain. He was completely unable to function. […]