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All Articles

The Times, They Are A-Changin’

Property/casualty commercial lines carriers have ambitious plans to expand their distribution channels. Much of the change is centered on traditional channels and agents, brokers, MGAs and wholesalers. Because of that, my original title idea was, “The More Things Change, the More They Stay the Same.” However, our new SMA research shows that there is much more going on here than just upgrading relationships with existing partners. So, I […]


Six Things Newsletter | June 15, 2021

In this week’s Six Things, Paul Carroll highlights Best Buy as an unlikely icon for insurers. Plus, new picture of total digital health; future of AI and ID management; why Gen Z should go into insurance; and more. Unlikely Icon for Insurers Paul Carroll, Editor-in-Chief of ITL As I continue to think about how the […]


Shortening the Conversion Cycle

Better data means better leads for any business. But for insurance businesses, the right data can illuminate consumer behavior patterns that mean the difference between sinking and swimming. Rather than selling commodities, insurance companies must reach prospects who are on a unique shopping journey related to a major purchase or decision: a home, a vehicle, […]


The Human Risks in Insurer/Broker M&A

Insurers, brokers and all businesses, for that matter, already know there will be people issues to deal with during and post any merger or acquisition. These issues pose real risks for companies, yet they are not always identified or addressed. With an uptick in M&A in the industry, it is timely to consider some of the most […]


How Insurtech Thrived in Pandemic

The past year has provided unexpected challenges and opportunities across all areas of the insurance industry because of the COVID-19 pandemic. As businesses were forced into lockdown, many carriers wondered how they would fare, because collaborative office environments and in-person meetings are crucial to delivering quality insurance service. However, through the adoption of insurtech solutions […]


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